Who you'll deal with, from call to dry floor
The roles you meet when you contact Capital City Waterproofing Co.: who picks up, who inspects, who does the work and who handles the paperwork.
Who answers the phone?
An automated assistant picks up at every hour and takes your name, number, address and what the basement is doing. A staff member then calls you: within minutes when water is coming in, and the same day otherwise.
Who comes out?
An inspector who walks the basement and the outside of the house, takes moisture readings, shows you where the water enters and writes the estimate. Ask why a drain instead of an injection, or whether a downspout fix might do; that is what the visit is for.
Who does the job?
A crew sized to the work: two or three people for an interior drain or crawl space, an operator and laborers for excavation. They set up dust and floor protection, do the work on the estimate and walk you through the finished system.
Who handles the paperwork?
The office files permits with the City of Columbus or the county where needed, keeps certificates of insurance on file, books licensed plumbers or electricians for any part of the job that requires one, and schedules around the weather for outside work.
Who actually employs the crew?
Capital City Waterproofing Co. is locally operated in Columbus, OH. The crews are independent, insured local contractors, not employees of the website operator, and you are told who is coming before the visit is set. See the referral disclosure and the about page.
Can I speak to a person?
Yes, at any point. Ask for a callback at (380) 261-2333 or write to hello@capitalcitywaterproofing.com.